Return

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We hope that you are happy with all the items purchased from J-Joo, however should you wish to return an item, please email us with the following information: Your name, the Order Number, Date of your Order, Details of the item(s) you wish to return, and the Reason for the Return. 

All items must be un-opened, in their original packaging and in a re-saleable condition. 

E-mail us: yourfriends@j-joo.com

Please return the item(s) using the order number as reference to the address below.

For small and medium parcel sizes ONLY (maximum size 60cm x 45cm x 45cm):

Arrange the return via Royal Mail returns link below and £6.99 will be deducted from the refund due: (the parcel can either be dropped at a local Post Office, or collected by the postman).

http://www.royalmail.com/track-my-return

If you have any further questions, please contact us. 

Return Address:

J-Joo

41 Newport Street

London

SE11 6AH

United Kingdom

You can return any item for a refund to us at your cost within 14 days of receiving your original order. It can up to 10 working days for your return to be delivered back to us. We reserve the right to refuse a refund if the item(s) are not in their/its original condition. 

Damaged returns: If the item is received back damaged or not ‘as new’ we reserve the right to charge a re-stocking fee or refund based on the condition of the item, to be determined on receipt. 

Partial returns on order over £50: when the order value after refund no longer qualifies for free shipping, a re-stocking fee will be deducted from the refund based on the standard shipping costs. 

Shipment refused (any returned) at point of delivery: All shipment that are refused and then returned using one of our couriers will have all return shipping costs deducted from any refund due, once the shipment has been received back. 

Please ensure that you ask for a proof of posting receipt at the Post Office when you send the item(s) back. This is your insurance if it gets lost or damaged in the post. 

*Please Note: Sale and discounted items work slightly differently. You can still return your item but you must cancel your order within 7 days of receiving your item(s) and post it back to us within a further 8 days. 

What if I lived outside the UK?

Please email us within the following information: Your Name, the Order Number, Date of your Order, details of the Item(s) you wish to return, and the reason for the return.

All items must be in a re-saleable condition and in their original packaging.

We reserve the right to refuse a refund if the item(s) are not in their/its original condition. 

Don’t forget to fill in the reverse side of the invoice to tell us why you are returning your goods, so we can quickly put things right. Please ensure that you ask for proof of posting when you send your goods back. This is your insurance if it gets lost or damaged in the post. 

Damaged and Faulty Items

We are carefully manage our product in producing and packaging to the best standard. 

In case of receiving a faulty or damaged item, please make sure you contact us immediately on receipt to report the damage. Otherwise we might not be able to issue a refund or exchange the item. The item must remain unused and ‘as new’.

Can I speak to someone about a return?

Call us on: +44 (0) 7738 066 236

Or email us: yourfriends@j-joo.com